[Resolved]  Godrej Appliances — delay in installation

Address:

Hyderabad, Andhra Pradesh

I have bought a godrej 1.5 ton ac from bajaj electronics at panjagutta in hyderabad..this is my second purchase of a godrej ac from them.i was surprised how under the grade service godrej offers.customer care reps who never stand up to their installation commitment..who never come on the date promised to the customer, who never pick calls when called back and use such a horrible tone when responding to the customers.i received a call from number [protected] regarding my ac installation and the person committed to me that the ac installation would be done before evening that day, but i never received any call from them nor did anyone turnup at my doorstep till late evening..when i tried to contact the same num from where i got a call from.nobody picked up my call..after several attempts a customer care representative received my call and when asked that nobody turned up to install my new ac..he vaguely replied saying that my residence dosen't come under his area and he transferred my call to another rep of a different area.when I asked him then how he called me and committed me the time..he simply said "we just said, it isnt possible, so just wait for another day for installation or ure wish" I was shocked to hear such an answer from the person..If Godrej dosent even bother about their commitments or even their customer care reps arent trained to even talk properly to their customers.I really wonder whether anybody else would even look at at buying godrej products in near future.