[Resolved]  Godrej Appliances — Fridge Gas Leak: Faulty pipe line

Address:

New Delhi, Delhi

I have two a door Godrej BIOS fridge bought 21/2 years back. Last week the fridge stopped cooling. I logged a complaint on the 24 Hr help line and a technician visited us the next day. He ascertained that the gas has leaked out. The fridge had been standing on the same spot for two years, so it was difficult to believe it. Any case the visiting charge of Rs375 was paid and the the next day another technician came and charged the gas for Rs900/-. He showed me the spots on the pipe line which were wet and hence confirmed the gas leak. However why and from where the leak could not be confirmed. The fridge is working fine and doing good cooling for the past two days, however gas/oil leak can be observed on the same spot shown by him to me. I suspect a leak from higher up in the pipe line which is trickling down along the cooling pipe line. The technician had warned me that this was a problem with the aluminium piles which are being used by Godrej and and would need a change of the complete cooling pipe line. If Godrej is aware of the issue of aluminium pipes and is now changing over to copper pipes... Why is the customer being charged for it?