Godrej Appliances — Godrej refrigerator

Address:

Thiruvananthapuram, Kerala, 695583

On 2015 november, we bought a godrej fridge (Edge pro). At the time of selling the executive told us that we need to defrost the fridge weekly and the water outlet to be manually disposed off. We were ok with the same.In the month of april 2016, the ice freezer door broke out as the ice from the freezer was coming out in the door panel area. We registered a complaint, when the executive had visited for repair, he asked to defrost in every three days and to switch off the fridge in the evening from 6 to 8 as there might be heavy electric load and changed the freezer door at the cost of rs 500. Again in the month of july the freezer door broke the same way as it was broken earlier. Even this time the ice is getting freezed outside the freezer.

This is a manufacturing defect and not the customers usage defect.

When contacted the customer care, they are repeatedly saying sorry for the inconvenience and kindly contact the technician. When contacted the technician, he is arguing that it will be charged. He also added that no one using this product has complained about the freezer door.In such a case we have been given a defective piece. Request godrej technician to visit the place and have a look whether the ice being getting out from the freezer and getting jammed in the door panel or not. Why in every two months we should pay rs 500 unnecessary.

We need a resolution to this complaint.

The complaint is with the fridge and not the plastic door. We are being charged for the manufacturing problem.

Kindly interfere.