[Resolved] Godrej Appliances — No response to service calls against AMC paid in advance

emmydcunha

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400103
Website:	www.godrejsmartcare.com

I am having serious problems getting timely service against my AMC for Godrej appliances. I have paid in advance Split AC - AMC No [protected] for 4 years Rs.6254/- and Refrigerator - AMC No [protected] for 2 years Rs 2954/-. I am fed up of calling customer service and their false appointment promises. I wish to cancel my AMC and ask for a REFUND.

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Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2015

Godrej Appliances Customer Care's response Dear Emmydcunha,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.

You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliances Team.

Verified Support

Nov 26, 2015

Godrej Appliances Customer Care's response Dear Emmydcunha,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.