Godrej Appliances — non-supply of the damaged knob of semi auto wm during the warranty period

Address:400079
Website:www.godrejappliances.com/green-think

Sir,
I made one complaint to the company to provide one damaged knob of the godrej washing machine ws pds/8.0 kg semi auto wm-gold sprinkle, since it is under warranty period... But, the company could not be able to provide the same even after about one month of my request to the regional office at bhubaneswar, odisha.
If it is the policy of the company towards the consumers in the city like bhubaneswar; what to expect from the company in the remote areas?
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