Godrej Appliances — unacceptable delay in complaint processing - b[protected]

Address:

Thane, Maharashtra, 400715

.
The electrician visited my home and confirmed leakage in the coil which was later taken for replacement.
Initially i was asked to wait for 3-4 days as the part was ordered from the factory however now they are saying it will take 2 weeks which is just not acceptable.
On the sidelines the electrician is asking me to get it done privately by paying some amount and that will happen within 24 hours.
I just don’t understand if this a new hack for earning money within the amc period whereby troubling the customer the service is prioritised only upon a private request.
We are using godrej products since decades as this was the trust bestowed to us by our grand parents.
Just unacceptable approach towards customers and i expect a quick response or any senior escalation support.

Details of last visit by the technician as below -

Godrej sms * technician - jaideep ram kapil gupta. Will be attending your call - b[protected] on 24/02/2020