2 of my family members booked a cab from Delhi to Bareilly booking id OW[protected] for 4:30 pm .. the cab was not on time .. driver was constantly lying abt its whereabouts and was everytime saying reaching in 15-20 min but he arrived at 8.. no follow up done by Gozo team …extremely irresponsible service… feel so unsafe to travel .. this is not the first time this has happened.. I faced this second consecutive time with Gozo.. drivers appointed are already exhausted while driving throughout the day .. pathetic service.. when you call the customer service they will always say complaint is raised but no actions are taken and no follow up calls are done by Gozo team with the customer..
Regards
Ravi Agarwal
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