GozoCabs Complaints & Reviews

Review of the driver called Ravi Kumar ( Real name is Kapil Gautam)
1. waiting charge - He reached my location 2 hours earlier than the decided time and told me very blatantly that he will charge me for waiting ( on a round trip which according to Gozo was not applicable).
2. False charges on mileage - He reset the total mileage to 0000 at the start and at the end of the trip falsely tried to claim for 36kms extra. He used to...

The driver showed up late and charged us a large amount extra for tolls, taxes and parking without the receipts he's supposed to provide, shouted into his phone for the entire hour+ long trip back (we booked a round trip to some out of town sights) and then insisted on a tip as well!...

We booked a taxi with them from Jaisalmer to Bikaner for 10am. Less than 30 minutes before pickup, they call and say sorry there's no car available and we're cancelling your booking!!!

No compensation, no care about the extra costs we might incur; activities we might miss, accommodation we might not be able to use, much less any offer to assist with arranging alternative transport - even a bus or train.

Our hotel...

I have booked a cab with gozo booking ID : OW[protected]. It was terrible experience.

I and my friend had to travel Chandigarh to Kalka on 16th December 2023 early morning 4:30. We booked a gozo cab on 15th. On 16th December early morning the cab not arrived. We called the driver so many times but he did not pickup our phone.

We were 2 single females travelling. And we waited for 1 hour. The driver did not come....

I paid advance for a cab from Mumbai To Nashik.
Car stopped working in 10 minutes after the start of journey.
He made us push the car for 1km but the car didn’t start.
We tried calling customer care but there was absolutely no solution from their side.
This went on from 6.45 am to 8.30 am. We booked another cab in the meantime.
We asked for refund but gozo cab customer care said that we have escalated...

My overall trip from Visakhapatnam to Borra to Araku to visakhapatnam was not more than 250 KM but in the car meter reading it was shown 312 Km which was absolutely fabricated....

The car they provided us was in worst condition. The AC did not work at all, it was working fine initially then it completely shut down.
The mechanic himself said the car is not in good condition.
The driver was sweet and we have no issues with the driver, but the owner of the cab is responsible.
Third, please ask gozo cab drivers to learn a basic language like English or hindi.
We couldn't communicate with the...

This is regarding booking id OW[protected].

While booking the cab, On call I was informed that 7 guests will be allowed in a cab but when cab arrived at pick up location, driver refused to take us.

I have already paid advance of Rs. 865.
I was also informed by one of the customer representative that call record states that gozo customer care informed me that they will allowed 7 guests and representative...

We all understand the chaos in any startup, but not at the cost of customer service or compliance. GOZO is a money guzzler for any investor as the customer retention would be way lower than its peers.
1) There's no sense of time or urgency when committing to a customer for a call back and they just don't bother to honour it.
2) There's no internal coordination (or a system) to capture and share the discussions with each other.br...

I booked a car to travel from Ahmedabad to Bhavnagar and had a worst ever experience with GozoCabs. Initially when I was searching and enquiring about the cars and their availability, they did not mention anything about car not being available. Instead they called me multiple times and tried to put pressure on me to confirm the booking assuring timely and convenient services. They immediately asked me to pay the advance amount in order to...

On 05/10/2022, I have booked a Sedan cab from Delhi to patiala. They have sent me the contact number and the driver name. But on actual time of arrival the vehicle is not same (as attached) and the driver is not the same person which was told earlier by the gozocabs.
When we started from Delhi to patiala in between upto panipat the vehicle has too many issues like pickup is not upto, cng is leaking etc. When we reach near about panipat...

I have 2 time experience of booking the cabs with Gozo.
They charged me with amount as per my requirements but don't fullfil on the day of travel.
Both the time i asked a car with carrier explicitly and confirmed on phone and whatsapp and still sent car without carriers. ( They charged according to carrier bound )

Also in the confirmation - they cleverly dont mention about carrier asked or not - they confirm on...

I booked a cab by gozo cab for visiting mahabaleshwar and local sightseeing of lonavala but after full payment driver denied for local sightseeing of lonavala and no response was given by the gozo cab.
I want my amount to be refunded...

This is regarding the booking I made with Gozo cabs for a trip that starts at 12 noon today ( July 7, 2022) . Booking id AT[protected]. I booked their Sedan Value plus car as I had international bags to take. These ### have alotted a ### CNG Car . From 7am I am fighting with them, nobody has provided me a resolution yet . Such ### they are, I wasted my money....

I recently had this trip from Delhi airport to Allahabad for which there was a mess created by you and your team. I am looking forward to answers and resolution for this asap.

1. I booked the cab at 3:00 am and the cab starts at 3:45am as the driver has no clue on where to pick me up. He tells me I am in the wrong place when I am standing on arrivals and he is waiting for me on departures.
2. The driver decides to take...

The cab was booked on gozocabs for 30 Apr from trimulgherry to airport on 27 apr.
0n 30 Apr the driver didn't report and customer care gozocabs didn't attend to the complaint by customer of driver not reporting.
The customer care is not responding and not refunding advance given...

Cab not reported at Mumbai as airport and provided any message or cab driver contact time for 1 hour late. Required refund . Booking id OW [protected] dated 23 April 22aque...

I needed cab ride from my stay at goa to airport. Booked Gozocab, paid 1592 for cab fare, driver was alloted. My cab time was 8 am. Cab didn’t show up. I called the driver, gozo support multiple times no one took the call. Had to board another local cab at 8:30. Till 10:30 I didn’t get any response after multiple calls and request call back and whatsapp support. For 2 and half they kept me waiting. I haven’t got the refund yet. They...

My car rental booking (Ref: OW[protected] for Kolkata to Durgapur had wrong address. On my behalf, the booking was cancelled by CC executive (ph:[protected] as I was unable to do the same for issues with login id. The executive advised to write mail to [protected]@gozocabs.in to redirect the amount (Rs. 899.00) to bank account from wallet.
The first mail written on 02.02.2022, reminder on 13.02.2022, but no response. Tried to call customer...

I had booked my cab online on[protected] for a journey from jaipur to jhansi
the booking was confirmed for[protected] at 12 pm. I had also made the advance payment. In the booking statement it was written that I will get the driver details 3hr before the boarding time but in place of details, I received a mail the my booking has been cancelled at 10:10 am.

The passenger (my mom) was left helpless at the end and could...

We booked Gozo cab for shimla, delhi and Agra tour round trip from 15.10.2021 to 19.10.201 .. Gozo provided us 1400 km for an amount of Rs 18120.
On first day We asked to provide cab from 6:00 am but cab reached us at 9:30 after several requests ...
Driver has taken in long route for 70km and wasted 2 hours ( actual journey 40 km time one hour but driver has taken 110 km route took 3 hours)
Driver was contineusly on phone.br...

I got a call from [protected] and that person was shouting on me whole time. He has no etiquette to talk to customer. Not sure how companies employ such people...

I got a call from [protected] and that person was shouting on me whole time. What is this etiquette to talk to customer. No sense of talking....

2 of my family members booked a cab from Delhi to Bareilly booking id OW[protected] for 4:30 pm .. the cab was not on time .. driver was constantly lying abt its whereabouts and was everytime saying reaching in 15-20 min but he arrived at 8.. no follow up done by Gozo team …extremely irresponsible service… feel so unsafe to travel .. this is not the first time this has happened.. I faced this second consecutive time with Gozo.. drivers...

I have a cab booking from pilibhit to delhi on 02-june-2021, booking id: ow[protected], also paid rs. 1062 via payumoney on 01-june-2021.
At the time of booking through app there is no showing terms n condition but when all the completion of my transaction then i received from call from your side people say 4 persons are not allowed in sedan (Value) cab. But my question is when i m booked your cab you doesn't show any conditions....

My booking no:OW2113896

Your guy Mr.Basudev cheated and taken extra amount instead of 2123rs Gozocabs charged me 2254rs.

Instead of 423rs link which was shared they charged 564rs from me and also he behaved in a rude manner&shouted that he will not be refunding my money back.

Even after several mails and follow ups no one in Gozocabs is bothered about their customer's they are running their organization...

They just shrug away from providing the service because their driver was not responding. The booking was made well in advance, if I have booked a service you promise to provide, it is your responsibility to fulfil it anyhow.

To add on to that, they've made me WAIT FOR HOURS, hoping to get me an alternative cab that they kept making excuses for. Finally NO CAB PROVIDED.

Their cold hearted approach, not showing...

I paid 25% of amount and booked the cab from Nagpur to Gondia when i called the driver he asked me about that can i bring a person along with me . I told no but the thing that came to my mind was about security issues if a driver is asking such question to passengers even I rejected his offer but here comes safety issues For a night ride . When i asked to customer care guy he connected me with the driver and started the argument when I don’t...

I have booked ticket on 30th oct 2020 at 9.30 pm and cancelled the same. but till now money not credited back.
Ticket booking id 1982577, and for the same proff of money debited from my account....

Hello,

I have booked a cab from Tamilnadu to Pondicherry i paid 7700 in full for the trip the booking date is 7th June 2020 and the Trip date is 10th June 2020 i have cancelled it on 9th June 2020. I have to cancel the trip for the reason e-pass restriction in both state. When i called the customer care they said they cannot refund.

7700 is taken as a charge against cancellation. These people look to be fraud...