GozoCabs — Credibility of the company

I have 2 time experience of booking the cabs with Gozo.
They charged me with amount as per my requirements but don't fullfil on the day of travel.
Both the time i asked a car with carrier explicitly and confirmed on phone and whatsapp and still sent car without carriers. ( They charged according to carrier bound )

Also in the confirmation - they cleverly dont mention about carrier asked or not - they confirm on phone always.

[protected] - kamal kishore is the agent from Gozo cab service

Strict action should be taken against this car rental - playing with the faith of customers and looting them extra without service