GozoCabs — regarding our trip which was planned in gozo cabs but ended up in sour.

Address:	Unit-302, Bestech Chambers, B Block, Sushant Lok, Phase 1, Gurgaon, Haryana 122001, 122001
Website:	www.gozocabs.com

Initially vendor and the gozo cabs they gave several promises and hopes to us, they assured that they will completely take care of the whole trip regarding cab.
As we reached in the middle of the trip they changed our trip plan and they asked us to go to daringabadi first and then to chillika lake, since we believed them we went according to their advice. Initially we had a talk that if the km exceeds we will pay the extra payment according to the kms. But when we finished the daringabadi trip, we were travelling towards other side of chillika lake, all of a sudden he called and told that he want cab and make settlement, leaving us in the middle of the high way. Because of his sudden change in the plan cab crossed the kms what we have decided earlier. I told that i will pay the extra kms amount and to drop us in our destination place., because of his change in the itenary and because of his misguidance the cab went around 350kms extra unnecessarily, for that also i told that i will pay, since i was travelling with aged parents and children of my family.
Literally we were begging him around three and half hours in the middle of the high way to drop us in our destination place and the locality was completely far away from the town. This is the worst experience i have ever gone through my life. This created a great havoc to us. After a long discussion and begging he accepted as if he was doing a great favour to us. Since the vendor of the cab needed his cab for his own trip, he tried to leave us in the middle of the high way and we came to know this reason at last.
I called even customer care executive of gozo cabs to sort out the issue but to my astonishment customer care executive’s of gozo cabs supported the vendor, and arguing with us in an unprofessional and undignified manner. My total family got frustrated; we the travellers travel to the different new places, by giving the assurance of these people. Both the side from the vendor and the customer care executive of gozo cabs i literally spent 3and half hours standing on the road. We lost our happiness in this whole trip.
Only god saved us by changing his decision at last after the 3and half hours begging.
I have ever never passed such tough time in my life.
Literally gozo cabs are only for vendors not for customers.