Grabgear — My order not delivered to me

Address:

PIN518134, Phone: 9182700500

I order ID is #KL205770 which is placed on 24th August 2022 with Grabgear. and tracking ID is #[protected] with shiprocket.in. when I tracked it says the order has been delivered at PIN code 518176 on 5th September 2022. However, my delivery PIN code is 518134. I have already sent screen shorts of it to Grabgear through WhatsApp on the 12th of September 2022. they replied as they will raise NDR complaint with carrier and will allow them for 5-6 business days. so I have waited. now for the past 2days I have been contacting them trough WhatsApp, but they are not responding. please help me to get my order or refund it back.