I am writing to bring a matter o[censored]tmost urgency to your attention regarding the recent developments concerning the drivers operating under the Grameen Sewa service on the GTB to BURARI route. It has come to light that these drivers have exhibited a trend of increasingly inappropriate conduct, coupled with arbitrary and unauthorized escalation of charges for their services. This unfortunate situation demands swift and resolute action from the appropriate authorities.
The matter at hand involves a significant deterioration in the demeanor of the aforementioned drivers, who have increasingly exhibited tendencies akin to those of miscreants. Their behavior has taken an alarming turn, causing distress to the commuters they serve. Notably, their imposition of fees has been escalating without any reasonable basis. Previously, the charges were raised to Rs. 20, and now, in a rather audacious move, they are demanding Rs. 30. It is evident that this abrupt and unauthorized price increase has occurred due to a perceived lack of consequences for their actions.
This situation is particularly distressing for individuals hailing from the lower middle class and economically disadvantaged sections of society, for whom daily expenses are carefully managed. The arbitrary demand for Rs. 30 and Rs. 20, respectively, on a daily basis places an undue and unsustainable burden on these already marginalized individuals.
The wanton nature of this escalation underscores the pressing need for intervention. The drivers appear to operate with a sense of impunity, emboldened by the absence of effective deterrents against their arbitrary fee hikes. Additionally, there are reports of instances where these drivers have engaged in verbal abuse and aggressive behavior towards commuters, leveraging excuses such as traffic congestion to justify their actions. It is pertinent to note that some of these excuses hold no factual basis, and the transportation department's permit regulations do not endorse such conduct.
In light of the aforementioned concerns, I respectfully request immediate and decisive action to address this matter. It is imperative that the authorities take a firm stance against such misconduct and unjustified fee increases, ensuring that these drivers operate within the confines of the law and uphold the standards expected of public service providers.
I trust that the appropriate authorities will promptly investigate these allegations and take the necessary steps to rectify the situation. This will not only safeguard the interests of the commuting public but also uphold the integrity of the transportation services operating within the region.
Thank you for your immediate attention to this pressing matter. I anticipate a swift resolution to these issues and a restoration of the expected level of service quality on the GTB to BURARI route.
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