Grameen Sewa — Urgent Complaint Regarding Unauthorized Route Deviation and Safety Concerns of Women Passengers by Grameen Sewa (Public Transport

Address:

GTb to Burari

I am writing to formally lodge a complaint of grave concern against the operators of the Grameen Sewa public transport service. It has come to my attention that a significant number of these operators, in clear violation of authorized routes, are deviating their journeys to destinations such as Nathupura and Sant Nagar, rather than adhering to the designated route that extends to Burari. This alarming and unauthorized practice poses severe safety risks, particularly for women passengers who must travel during nighttime hours.

The deviation from authorized routes is a blatant breach of the trust placed in public transport operators, who are expected to adhere to specified paths to ensure the safety and convenience of commuters. The unauthorized termination of routes before reaching the intended destination has created an atmosphere o[censored]ncertainty and insecurity among passengers, particularly the vulnerable group of women travelers.

What exacerbates the situation is the fact that these diverted routes take passengers to areas that are notably unsafe, particularly during the night. Such deviations, when coupled with the absence of proper infrastructure and security measures in these areas, create an environment that is conducive to potential criminal activities, thereby jeopardizing the wellbeing and safety of the passengers, especially women.

I must emphasize that the concerns expressed here are not merely speculative but grounded in instances of actual incidents reported by passengers who have been subjected to the unauthorized route deviations. It is evident that these actions are not only in violation of the terms under which public transport services are granted licenses but also constitute a flagrant disregard for the safety and security of the traveling public.

In light of the above, I urge the responsible authorities to take immediate and effective action to address the following:

Investigate the unauthorized route deviations carried out by Grameen Sewa operators, ensuring that a comprehensive assessment of the extent of the issue is conducted.
Implement strict and swift penalties for operators found to be in breach of authorized routes, including the possibility of license suspension or revocation.
Enhance security measures in areas where unauthorized route deviations lead passengers, particularly focusing on the safety of women passengers traveling during nighttime hours.
Collaborate with relevant law enforcement agencies to establish a vigilant presence in these areas to deter criminal activities and ensure the safety of passengers.
It is imperative that these concerns be treated with the utmost seriousness and urgency. The safety of public transport passengers, particularly women, is a fundamental responsibility that should not be compromised. I trust that the relevant authorities will take decisive action to address this issue promptly, thereby restoring the confidence of the commuting public in the Grameen Sewa service.

I appreciate your immediate attention to this matter and look forward to witnessing a swift resolution that prioritizes the safety and security of all passengers.