Great Eastern Appliances — Damaged product delivered

Address:

Kazipara, Howrah

I had purchased a fully automatic LG washing machine from Great eastern trading co. Kazipara, Howrah branch on 31.10.2021 after full payment on same day. The product got delivered on 02.11.2021 . When LG engineer came for installation on 03.11.2021 it was found out that the machine is damaged with a big dent in front. I contacted the dealer immediately and after about 3 - 4 follow ups on that day they said that it will be replaced by 04.11.2021. The day passed and it was not delivered. O went to the store on 05.11.2021 for follow up where again I was falsely assured by their staff CHANDANA that 9t will be delivered in 2 days or by 7th. Nothing fruitful till date and everytime i am calling her she is giving me false assurance of new dates. I AM FED UP WITH THEIR ATTITUDE. Again today i called for follow up and again i have been provided with a new date. Now i want to cancel my order and want my money back immediately or else i will be compelled to move to CONSUMER COURT AGAINST YOUR LETHARGIC COMPANY.