Great Eastern Appliances — Harassment by Great Eastern Appliances Rajdanga and Haier company by sending a broken washing machine at my house

Address:	Kolkata, West Bengal, 700107
Website:	greateastern.co.in

Hello Consumer Complaints,

On 21.06.2017, I, Pujarini Patra had bought a HAIER HW-55-1010/5.5 KG AUTO WM washing machine from Great Eastern Appliances Rajdanga.

On 24.06.2017, a representative from Haier company came to our house to give the demo of the washing machine.
He unboxed the machine in front o[censored]s and found that 2 parts inside the washing machine are broken. So he took the photograph of the broken parts and assured us that he will put a complain to the HAIER company and replace the machine with a new one since we have not touched the machine also and it is broken.

After that day HAIER company called us 2-3 times and was stubborn with their words that the machine will not be replaced rather it will be repaired. We have tried multiple times to make them understand that why should we repair the machine when we have not touched the machine also and we want replacement but they were reluctant to hear us.

We have also went to Great Eastern Appliances Rajdanga multiple times and told about this matter since 24.06.2017 to till date but they are harassing us every time by saying that they will let us know what they can do on it but they never come back to us.

Now for the last few days the concerned representative of Great Eastern Appliances Rajdanga from whom we bought the machine are not even taking our calls.The representative names of Great Eastern Appliances Rajdanga are Prosanto (Mob no [protected]) and Debadrita Ganguly ([protected]) .

This is utterly harassment which we are facing for the last 3 weeks from both Great Eastern Appliances Rajdanga and HAIER company.

Now what we want is either the machine should be replaced with the new one or my the full amount (Rs 16800) should be refunded back.

Address of Great Eastern Appliances Rajdanga is : E 38, Rash Behari Ave, Sarat Park, Rajdanga, Kasba, Kolkata, West Bengal 700107.
Phone number: +[protected], 24415536, +(91)-[protected].

Thanks
Pujarini Patra