Great Eastern Appliances — Misbehaviour of staff named Pratik at Siultala Branch

Address:

77/B, Grand Trunk Rd, Bhadrakali, Uttarpara, West Bengal 712232

Dear Sir,
I had purchased a washing machine ( Whirlpool, price 10000 ) on 06/03/2021, as a weeding gift for my friend named Amit Dutta.
Mr. Pratik said he would provide a surprise gift, but as it was out of stock, it will be provided after 2 days.

I went to collect the same after 7 days, but on arrival I was not treated the same way, as I was treated when I went to buy the product. 4 of your staffs greeted me nicely, but when I said I came to take the gift, they asked me the name of sales person who sold me the product. On saying the same, they said me to wait as he was having Lunch. After waiting for 30 minutes, I asked again. They again said he is having lunch and I will have to wait.
After 45 minutes a person came from 1st floor and I asked again. He informed that Mr. Pratik is showing a Fridge to a customer and not having lunch.

This was quiet annoying.

I went up and asked for the gift, he replied he is very busy and I will have to wait more. After 15 minutes he asked one staff ( out of the same 4 persons who were very busy playing and chatting with their phones, whom I met earlier only ) to check if any gift is available.

This should had been checked earlier.
The person took nearly 15 minutes and said no gift is available and I should come to them again after 2 days.

On being asked to Mr. Pratik, he replied very rudely that its my mistake as I had not called them up before coming. But as per me I went after their said number of days and if it has not arrived, it is their responsibility to inform me not to come, as the gift has not arrived.

When I said if the gift is not available then it should had been said earlier only and I would no wait for nearly 1.5 hours. To this he shouted and misbehaved with me.

I feel not only Pratik, but the full team of 4 persons must be punished, who came running as I entered the store to enquire what I need to purchase, and on hearing that I have already purchased and came to receive the gift, they all vanished and started playing with their phones.