| Address: | Kolathur, Chennai |
I'm writing to you to complain about 19th Feb 2024 unsatisfactory service and the rudeness of few PSR travels staffs and the agent named Joseph Rayan ([protected]). Regards to PSR staffs I have received the confirmation on the action took on them from the PSR travels. However I want to highlight the behavior of above mentioned agent Joseph Rayan based on confirmation received from PSR that he is from Chennai agency. I'm hoping you'll take the appropriate action or proper training to your staffs how to behave or respect the passengers to ensure that no other passenger experiences the same humiliation as going forward.
On 19th Feb 2024 we had a very bad experience. Since we reached 10-15 mins late for the first time in our travel to boarding point as we have stuck in traffic as well as we were traveling with our twin babies along with our luggage and for that we also apologize for the inconvenience caused. However even explaining our situation n apologize we made. Staff and the agent Joseph Rayan spoke very rude and unparliamentary way to me and my wife in call as well as in the boarding point which were very disturbing us mentally. I have also replied in same manner as they did to us since we are also human being with some level of patience and we are not boarding on free of cost. They speak as if they were managing a herd of cattle and their language is insulting. I would have surely complained in local police station if they stayed and made an issue and wouldn't have let the bus start. However we don't want to create an issue for your brand and disturbance to other passengers just because of these few particular ethic less staffs. Since we were always happy to travel through your agency service. If you enquire them they would surely give their justification without admitting there mistakes. We have the call records of your staff Joseph Rayan - [protected]
my humble suggestion that these kinds of staffs need moral and behavior training. They may be taught the very first lesson of civility. Bus details listed below
Dear Passenger, Bus Journey details from Chennai to Ananthapur on 19/02/2024 are PNR: 809814, Seat No: L1, L2, L3, Boarding:Koyembedu at 08:30 PM, Address:Green line travels Balaji Residency near royal Plaza, Bus No: NL01B2607 and Driver details: Baba Saheb B, [protected], Basheer Ksrtc Basheer Ksrtc, [protected] and Checking Inspector: and Pickup Url: -- http://www.psrbus.in, Helpline:[protected], Stage Contact number: - PSR TOURS AND TRAVELS
Regards,
Saravanan
Tamil Nadu Consumer Protection Organisation
All India People Rights Protection Organisation
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