Green Line Travels — Didnt pick up... Cheated

We have booked Coimbatore to Pondicherry in greenline travels on august 13th 2022. Time is 11.40 pm pick up at cmc hopes bus stop. We came 10pm itself at hopes. Vehice number is NL01B1696. PNR number is 275782. Bus was delay reaching coimbatore when we make call to driver number. It reached ukkadam 12.15am. We waited one hr from the boarding time. Bus not stopped and failed to pick up at cmc hopes bus stop. We need to take action against this. We need our money back.