Greendust.com — [#102055]: complaint about faulty laptop complaint no 32165 dated 17/03/2015

Address:

New Delhi, Delhi

Dear sir,

I purchased a lenovo laptop model no g[protected] wide bill no 2002 dated 20/05/2014 rlc no[protected].


The same laptop went to service station at your nangloi jat office for developing a fault in on/of by self wide complaint no 016854 few months back.

The same laptop developed the problem in on off again on date 17/03/2015 and complaint was lodged with compliant no 32165 and in the mean time the laptom developed clacks on the both sides of the panel (where the stickers of amd 8 is pasted).

After discussion with the call center i took the laptop to your service center


When the cracks were new i ignored but when it was evident i took it to the service station and after all the effort it took 4 hours in both the visits to just get through your process and reach the service center.

Issue: the service center gentleman refused to accept the laptop as it was having the cracks.

Since my laptop is in warranty and there were two complaints in my laptop and the laptop was not even in working condition (since it was getting off on its own).


After the interference of area service manager mr harpal singh they decided to take the laptop in service but within few minutes mr ashvini came into the scene and said that they have been refused to take laptop from the higher ups and they will arrange a callback with service head and if required the laptop will be picked from my home.

I am waiting call since morning and i am feeling cheated and shortchanged.

Because in my span of last 2 years i have purchased stuff worth rs 3-4 lac from greendust and feeling wonderful that nothing happened till date otherwise this kind of customer service and treatment would have forced me do something.

The attitude of the service guy at the service center was pathetic and his approach towards me cannot be explained in words.

Please look into the matter and resolve the issue.
—
Regards
Virendra [protected]