Greendust.com — complaint against non delivery of vacuum cleaner

Address:

Chandigarh, Chandigarh

I had booked vacuum cleaner on 27th april 2015 against order no 22470828. At the time of booking of vacuum cleaner, it was committed by green dust that told me delivery will be within 10 to 15 days. But till today, i have not received any communication from the green dust. Last week i called up at the customer care number. After several minutes of computer call, one executive picks up the phone. He took around 5 minutes to check the order details. Then he reverts me that vacuum cleaner will be delivered at your home on tuesday positively. He told me that due to non availability of the vacuum cleaner, order is shifted at hyderabad with onkar electronics. Again today on wednesday, when i did not receive my vacuum cleaner, i again called up at customer care number. Same repeatedly, after several minutes of computerised call, one executive picks the phone and took 10 minutes for reverting the status of my order. Then he told me that he is not updated for my order status as nothing is updated. He cannot provide the details of my order that when can it will be deliver at my home. When i insisted him to transfer my call to his senior, first he refused for the same and again on insisting, he gave me wrong mobile number [protected] in the name of mr. Sonu chandel which was never picked up or responsed. I wasted around 100 rupees for the follow up for this paid call and rest of mental agony and frustation given by green dust because of poor response. I am fed up with green dust and wants a stern action against green dust for this negative attitude towards the consumers.