[Resolved]  Greendust.com — Refrigerator does not cool

Address:

New Delhi, Delhi

I had bought a twin door frost free refrigerator from green dust on[protected], when i bought the refrigerator i was not told that this was a refurbished unit, i was under the impression that this is a factory seconds, else i would have not bought it, the refrigerator worked for a week and then had trouble cooling the refrigerator compartment. The temperature in this compartment never went below 10 degrees, so i called the technician on the 28th
April 2014 and got a complaint number 84951.

1.
The first technician ([protected]) came two days later and checked and cleaned the cooling coils and left saying it should be okay. The same problem so i called again,

2.
This time a new technician came he checked and called the first technician and said the problem could be the compressor and left without doing anything.

3.
It took about a week for them get a compressor at my place.In the meanwhile (I got another refrigerator on rent @70/ day as i thought it would take just 2-3 days to fix, i have an year old baby at home and cannot do without a refrigerator.)

4.
The technician ([protected]) came with the compressor but on checking found the old compressor okay and left with topping up the gas. This again did not fix the problem, so i called again

5.
This time a new technician came ([protected]) he simply opened the refrigerator and said it’s the thermostat and said it needs to be changed.

6.
The technician came with a replacement thermostat two days later (The new thermostat looks like if it has be bought
From a junk market) this so called new thermostat is not even smooth to operate leave alone rectifying the problem. So i called him on 11th may to say that it is still the same. He said he will send someone to check the temperature but no one bothered till i gave them a call again

7.
I walked in to the store again and he gave me atul’s number ([protected], [protected]) the person does not pick up any call tried several times, so i called the store again and this time he gave me atul’s boos jitender’s number ([protected]). I called him and he said he will have the complaint looked at the next day i. E. 12th may 2014)

8.
I called up the store and then they respond and i got a call from ankit ([protected]) and he said he will have it attended the next day. I told him that i have a small baby at home and that i have to leave my work to be at home for green dust. I also told him that i would file a case again green dust if this is not rectified. He assured me that the technician will be at my place around 10 am the next morning. The technician ([protected]) came at around 4
Pm and wasted another day of mine. He check and said that the thermostat is not working properly and will report it to the authorities.

9.
I called the technician ([protected]) on the 15th may and asked when will he be able to fix my refrigerator and he said that the part is not available and asked me to call ankit ([protected]) so i called him.

10.
Heankit ([protected]) said that the he has an okay report and the refrigerator is okay, i told him the entire history, i also told him that i am paying for the electricity by keeping two refrigerators switched on. And i also asked him to
Atleast give me a refund of the refrigerator if you are not capable of handling this. He assured me again that the technician will be at my place tomorrow. He asked me to call and remind tomorrow morning (16th may 14)

11.
(16th may2014) i called ankit ([protected]) the next day and he said that the technician says that the refrigerator is working okay. I told him to get the fridge picked up from my place and asked him what temperature should be in the refrigerator section, his response was that he is not a technician and he does not know. I asked him to get technician on line he disconnected the call after keeping me on hold for about three minutes so i called the technician that came and said that the thermostat was not working ([protected]) he never pickup my calls so i went to the store to complaint to santosh. I found the technician sitting there and talking to ankit.

12.
I got the technician to my place and this time he checks everything and took time to check each and every part. He even switched on the refrigerator directly without the thermostat and isolated the problem as the thermostat. He called up ankit and the technician to check about the thermostat. Which he says will be available in 2-3 days.

13.
19th may i called up the technician ([protected]) and he said he did not receive the replacement part and that ankit
Is on leave today, he said he will get this resolved tomorrow on 20th may

14.
20th may. Received a call from green dust ([protected]) asking if the complaint has been resolved (Apparently they closed my case saying it has been resolved) i waited the entire day nobody called.

15.
21st may i called up the technician ([protected]) he said that the part is not available and asked me to call ankit ([protected]) as he will get the part available so i called ankit.

16.
21st may. He said that i have ordered the genuine thermostat and he will get the thermostat tomorrow 22nd may and will have it fitted. Nobody called or came

17.
23rd may. I called up ankit ([protected]) he said he will send it today and he said that the part is
With him now.

18.
24th may. He stopped picking up my calls from my number

19.
25th may. I called from a different number and he picked up he said that the technician was not available and he will send someone today or latest by tomorrow to have it fixed. I even pointed out that he has stopped picking up my number he said “ aisa kutch nahi hai sir”

20.
26th may i called ankit again this time he said that today sanjay will come and fix the issue.

21.
Sanjay called me around 5pm saying that the part was not available and that he will get the part tomorrow.

22.
27th may nobody called and came, got a call from the green dust store santosh, he asked me if anybody came or not. He then again forwarded the case to his complaint dept.

23.
Got a call from ([protected]) and said that he has a report that the refrigerator was working fine. He said that the service partner said that the fridge is working fine. So he took ankit on line, i asked him to get the technician on line, i gave him the number of the technician. I told him that the technician came the temperature was 10 degrees.

24.
I told him that that i am sending a mail with all the details. I also told him that i am fedup and he assured me that he will send a person from production at my place to get this rectified. I told him that i have been sitting at home for
The past one month because of green dust and have been keeping both refrigerators switched on and paying the rent of the other refrigerator. Lets hope that this works

Summary

I have all the conversations recorded in my cell phone to prove that all the above conversations happened.

Never buy a product from green dust, i would have saved about rs.3000/ on the deal but had a
Broken refrigerator, would have lost a fortune of my earnings as i have to be at home when the technician comes, and paying twice the electricity and paying the rent of rs70/ day which come to 70 x 29 = rs2030.00 god know when this will be rectified.

The service partner ankit is a liar of the first order as he has been telling me that he is getting the replacement part since 16th may. Where as in actual he is sitting pretty as green dust is paying them for every visit that they do. He is not even concerned about the safety of my child as the child runs and get at the back of the second refrigerator that i have kept in front of my broken refrigerator.

Dissatisfied customer
Samarth
#[protected]