GreenShopee — Product not came

Address:

Vellore, Tamil Nadu

Dear sir, We place order in ur website promo offer mobile .we paid amount by gateway paytm 10 days before successfully . my order no. 5038and 5035 still in processing . still I am not getting my product . how I will get my refund amount ?? Kindly send the shipping status nor refund my amount immediately. Otherwise I will take legal action. Regards, Shakeel