Bought 3 Hafele products in 2018. Microwave, Oven and Built In Refrigerator.
Happy with the first two.
The Refrigerator broke down within an year.
Customer Service was prompt. They changed the compressor since it was in warranty, I however had to pay ~16K for other parts. PCB was one of them.
Next year it broke down again. The freezer stopped working and the some parts of the fridge became frozen while other parts no refrigeration so milk & food spoilt.
I raised several complaints, they could not figure out issue, they sent junior service people who changed parts that were not faulty and finallly after complaints in social media and several visits they fixed the issue a year and half later... they gave me a discount and this time the whole thing cost me 16K including what i paid for the non faulty parts they changed. I lived without a proper fridge for over an year.
The issue was fixed according to them 15 days ago. But the issue is back. So nothing was fixed... their diagnosis was wrong...
Basically the in buit fridge was a bad piece. They refuse to acknowledge and they continue to charge me for parts while not fixing the fridge... Hafele needs to take some responsibility for bad appliances and replace. But that is what a decent company would do. Definitely HAfele is not one of them! Was this information helpful? | 
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