Haier — Delay in providing compressor from company

Haier — Delay in providing compressor from company

B barnana.sarkar from Delhi, Delhi

Dear Haier Appliances (India), I was using single door refrigerator (Model no. HRD-194-CM-DBCC) (SR.NO. BS03C3E9K00PIB6M0080) but dealing with Haier service centre APT Services, (Shop no.A-1, Sec-01, Plot no. 99/100/104/105, Shri Swami Samarth bldg, Sanpada, Maharashtra[protected]Prashant: [protected]) has been a nightmare. Addressing my complaint registered on 15/06/2015 (TH[protected]) the compressor replacement request (within guarantee, date of purchase is 31/12/2011, compressor guarantee for 48 months) has not reached even today (23/06/2015). We have been following up regularly and the only response we get is, it will come tomorrow. Despite regular follow up with service person Mr. Sumit ([protected]) (Vashi). As a grieving customer I am beginning to doubt the intentions of the said service provider. We were told if we are in a hurry we should get a new compressor by paying for it, but we insisted that we have the product within guarantee so it should be replaced by the company for free. We request the authorities to kindly look into the matter and provide us with the requested part replacement immediately. With Regards, Dr. Varnana Sarkar (barnana.[protected]@gmail.com) Was this information helpful? No (0) Yes (0)
Haier Appliances India customer support has been notified about the posted complaint. Jun 24, 2015 Updated by barnana.sarkar Upon following up with Haier Team, (on 24/06/2015), for TH[protected], I have spoken to Mr.Prashant the wonderfully rude, inconsiderate and manner less Haier 'customer care' person at APT Services, Sanpada - his response was that :its not even 15 days madam, why are you getting worked up?" Then he very kindly informed that the compressor for this model is not available, however he will 'manage' to get another compressor from another model and try fit it. I thanked him for making me wait since 15/06/2015 to inform about the 'jugad' approach which seems to be the company service policy. Needless to say I have cancelled the compressor request after interacting with Mr.Prashant and have decided not buy any goods from Haier Appliances (India) Pvt. Ltd. I would like a written apology from the company for poor service and rude customer service. That's the least Haier Team can do for a grieving customer after such a terrible. With Regards, Varnana Sarkar (barnana.[protected]@gmail.com)
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barnana.sarkar

from Delhi, Delhi

Dear Consumer Complaints, Upon following up with Haier Team, at Sanpada Haier Service Station for TH[protected], I spoke to Mr.Prashant the wonderfully rude, inconsiderate and manner less Haier 'customer care' person at APT Services, Sanpada - his response was that :its not even 15 days madam, why are you getting worked up?" Then he very kindly informed that the compressor for this model is not available, however he will 'manage' to get another compressor from another model and try fit it. After making me wait since 15/06/2015 to inform about the 'jugad' approach which seems to be the Haier company service policy. Needless to say I have cancelled the compressor request after interacting with Mr.Prashant and have decided not buy any goods from Haier Appliances (India) Pvt. Ltd. The company doesn't seem to bother about customer service or polite customer care services.

Akarsh Verma

from Mumbai, Maharashtra

Delay in the repair

It has been more than a month and half that I have not received my microwave oven. Please help us through this. Contact name:Akarsh Verma Contact No: [protected]