Haier — Failure Notice - Haier AC issues -Request replacement

Dear sir,

Further to the below message, one Mr. Fahad Khan (+[protected] visited from Haier and checked the AC on 5/7/2022. He confirmed that the AC is defective and will get it replaced. In spite of several follow ups, we got the following message from him this evening.

"I can slove but I need nitrogen and gass also vaccum pump then I can do your work but who will pay charges for this tell me mam I can help you with my service charge free but need itam for work plz tell me what to do mam"

The snapshot of the message is also enclosed as proof. This message was sent after a lot of follow up calls by my mom who is 60 years old and sometimes me as well and this was his response today to my mom.

This is a new AC. Please intervene and get this issue sorted.

We have been following up since April 25th and no solution for this issue.

Looking forward to a solution,

Regards,
Lavanya

On Monday, June 27, 2022 at 10:51:25 AM GMT+5:30, Lavanya Vasudevan wrote:

Forwarding the complaint to support as the ID provided by the branch does not exist. visiting card enclosed.

Regards,
Lavanya

----- Forwarded Message -----
From: [protected]@yahoo.com
To: "[protected]@yahoo.com"
Sent: Monday, June 27, 2022, 10:34:21 AM GMT+5:30
Subject: Failure Notice

Sorry, we were unable to deliver your message to the following address.

:
550: 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1 https://support.google.com/mail/?p=NoSuchUser s[protected]a37a98f000000b006a6c0ba5579si5044572qke.310 - gsmtp

[protected] Forwarded message[protected]
Dear sir/madam,

We purchased a Haier Air Conditioner 1.5 Ton (HSU18C-TQG3B) from Adishwar India Ltd - Mahadevapura branch on 25th April 2022.
The bill number - 2223-CRW-4509 dtd 25/4/2022
Addressed to V.Chitra, Trifecta Starlight Apartments.

We wanted to buy LG Airconditioner (our old product); However, the sales executives convinced us to go for Haier because of its features.

Within a couple of days, there was issues with the AC - where the rotational feature probably is not up to the mark as we observed that the AC is not flowing through while one is lying down.
The issue is as follows: On switching on, it works for about 30-40 mins, where the room is cold. After sometime, the air circulation stops for reasons unknown and the person starts feeling humid and sweaty. How can one sweat while the AC is on?

The Haier service person called Pasha came home atleast 4 times only to convince us that everything is ok.. He was rude and said that the AC is working fine, but we dont know to use it. we have been using AC for 20 years now and we know the features.

Please note, that the AC is being used by my mom who is 60 years old. When I lodge a complaint, I am promised that the service engineer will call me (at [protected]) and come post 5pm, but they always call my mom ([protected]) and finally say that she either doesnt pick the call or is not conversant in hindi. She has been harassed both by Pasha and other technicians for spending ₹38000 on this AC.

Given the above circumstances and the persistence of the issue, we would like Adishwar to take action and help us resolve this issue.

I have enclosed the bill for your reference.

Hoping to hear from you,
Regards,
Lavanya