Haier India Deep Freezer — Complaint against Not working Air Conditioner

Address:

#212, St. No.2, Professor Colony, Sirhind, Distt.. Fatehgarh Sahib (Pb.) Pin Code -140406

To Date : 01.06.2022
The Director,
Haier India Appliances Pvt. Ltd
Plot No. H-6, DMIC Integrated Industrial Township,
Greater Noida, Uttar Pradesh

Sub :Complaint against Not working Air Conditioner

I am writing this letter to extreme displeasure at the faulty product and high cost of service by Haier Company.I would like to lodge a complaint regarding the poor product /service quality of Haier AC Model No. HSU19C-TFW5B (INV) having Code 8415.I have purchased a Haier AC Model No. HSU19C-TFW5B (INV) having Code 8415 With Invoice No. U140 dated 12/06/2020. I bought it for Rupees 39350/-.It carryone year Comprehensive Warranty and 11 year Compressor Warranty.After 6 months the remote became irregular in its functions. We ignored it considering a minor fault. Now it has completely stopped working. Than afterwards the cooling of AC was not up to the level of requirement of the air conditioner, as the the AC did not cool the room at all. Even after the no of complaints to dealer, no response was received.
Since the date of installation of haier AC there is a problem in the internal device component. Sometime the fan speed work properly and sometimes it didn’t.We never operated it for a long time, We adhered to the standard terms and condition of service and operationsbut still your component stopped working.
How can we trust such a big brand for such poor quality of product and extremely bad service? This is extremely disappointing. How can a Globally large famous company Haier’s product has beenstopped working even after completing its one year ? Being such a large company Haier has failed to maintain its product standardwhich are required as per Mercantile Act i.e requirement of merchandise. I have a Career AC from the last 18 years and it still working without any maintenance.

Now my submission is that as it is a costly product and I cannot afford to buy a new one. Since I have complained your dealer and company no of time in last two years, I request you to replace the same. You can not get discharged from your liability after one year warranty is over as the product supplied was not of merchandise quality i.e failed to serve the purpose of cooling since very beginning. Kindly see the matter at the earliest, else I shall be constrained to approach other authorities.

Thanking you

Yours sincerely
Navdeep Sharma
Mobile No. [protected]
#212, St. No.2, Professor Colony,
Sirhind, Distt.. Fatehgarh Sahib (Pb.)
Pin Code -140406