I purchased a Haier refrigerator, Model No. BMR 276 L HRB-2964CIS-E (Covertible mode) from Croma store at Vegas Mall Dwarka on 23rd March, 2022.
The installation of the product was done on 25th March, 2022.
Since I was facing the problem with refrigerator for many days after installation, I was under the impression that may be fridge might not have been closed properly. After few days when I started locking the refrigerator but then also there was no cooling in the refrigerator. There was cooling only in Freezer, so I switched it on to convertible mode and start keeping the things in the freezer area to avoid getting them damaged and finally made a complaint on 07th June, 2022.
The technician visited on 09th June, 2022 and the reply that I got from technician was that the temperature is very bad outside so change it to normal mode instead of convertible and everything will be fine. He changed the temperature settings and removed from convertible to normal refrigerator and freezer mode.
But again after few days the same problem happened. I again registered a complaint on 06th July at the customer care No. and on 07th July also by visiting at the store. The technician visited on 09th July in the morning and he was not ready to listen to what I was saying and told me that there is no problem, After my telling him that then why would I make a complaint he put one meter to check the temperature and told me that he will return in 2 hours to check that . The technician did not turned till evening and when I called he said that He will be there in another one hour, which I told him is not possible as we have some other work and will not be available at home. I then told him the temperature that was reflecting in the meter and he said there is some part that needs to be changed which he will do by monday or tuesday after receiving from the service centre as the same will not be available tomorrow since it is sunday.
After saying all this the very next day i.e; sunday morning 10th July, 22 I received call from technician that he is coming as he has got the part, which was surprising for me because one day before in the evening he was saying that the part cannot be available on sunday.
Anyhow he replaced the part, When I told him that I was saying you the same thing that there is some problem in the refrigerator but you were not ready to listen, then he had no answer.
The same day on 10th July night again there was no cooling for which I again registered a complaint on 11th July, 2022 which is not attended till 12th July, 2022.
My question is why should I keep the product which is giving me problem every other day. More over its a new product, so why should I suffer.
It is my hard end money and I want either to replace the product or refund my money.
For the past three months I have registered three complaints and did not found any solution except stupid excuses from technicians who feels that the consumers are fool.
I will really appreciate if my complaint is resolved and I get the solution for it.
Attached is the picture of the part that is replaced along with screenshot of complaints registered by me.
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