Haier India Deep Freezer — Non response from your assigned engineer

Address:

Loleygaon,Kalimpong,West Bengal

My SR no is RB[protected].
Till date and time your engineer did not attend the complaint. When contacted over phone he mentioned that in the hilly region instant service is not possible . My question is if you are unable to provide service to your product in hilly area of Kalimpong and Darjeeling Hills then why do you sell your product here with the assurance of immediate service to the customer. Is it not breach of trust?????