Haier India Deep Freezer — Received money for the service of the washing machine and not given any services

Address:

Chennai

Registered complaint in Haier customer care for Washing machine not working on 6th August 2022 which is 2yrs old (Purchased in 2020). Technician contacted on 8th August 2022 and saw the issue and stated that drum has to be replaced which cost Rs.3500/- and instead of that we can go for AMC annual maintenance contract Rs. 5500/-which is valid for 3yrs from the date of purchase. And we purchased the same and mentioned as the complaint resolved. Also from his side made a registration for new drum. Here the problem started as he mentioned Drum will be delivered by 11th or 12th August 2022. But mentioned as courier came vehicle not available. After that I informed him as he is not giving proper reply, going to compliant against you in customer care. Then he gave his Manager number and I contacted him for the same and he replied Drum stock is not available and it has to come from Noida and truck is getting delayed and so it will take next week to complete the work. He told he will send another drum from the warehouse for the same model if available. And send the drum which doesn't suit. And then this was informed to us by the Engineer. And giving false promise whenever I made a call. Why we people are calling the same company which we purchased is the work will be completed in a smoother manner. But because of this Technician and Manager, I got stress since a week.