Haier India Deep Freezer — Refrigerator - Door replacement

Address:

1/559, 7th Street, Cauvery nagar, Kattur, trichy - 620019

I launched a complaint at Haier on 16/11/2023 about door not closing properly. A servicer Engineer came and informed that the door needs to be replaced and collected the model number of my product and collected Rs. 350/-. Also I have paid Rs. 3000/- as advance for the product to be ordered. Later by 07/12/2023 a guy came for replacing the door and told that the product received was not for your model (for which i have wasted Rs350/-).
Then after complaining the same Haier ASM gave assurance that the Door will be received by 26/12/2023 which never arrived. After enquiry he told that the part is not available at Haier. And asked for my bill of the product which was purchased on 08/2018.
And told that the product is more than five for which no depreciation will be provided so you have to purchase a new product.

This states that the products purchased from Haier are serviceable only upto five years beyond which it should go to scrap.