Dear Sir/Madam,
I V V Subrahmanyam Reddy, Mobile No : [protected] have purchased Haier Refrigerator HRB-550 KG on 30/10/2019 from M/s Pirgal Electronics, Hyderabad, Telangana, India. The refrigerator has been giving problem since then, due to lack of de-frosting, which has lead to the jamming of the fan. As a result there has been a problem in cooling in the fridge portion of Refrigerator . All the food that has been kept in the fridge has spoiled due to sudden stoppage in cooling and it took one to two days for repair which has lead to further problems in storage of food and raw ingredients
Haier service team Mr. Narayna and Mr.Arun visited in 2019 and did some major modifications in the refrigerator. I raised an objection of doing modification in a new refrigerator and requested for replacement . Haier service team assured that they will replace the fridge if the problem arises again and the same problem is recurring ( 3 Times from Assurance) . Haier service team just visits and melts the ice with hot water, every time. They are not providing any permanent solution.
On dated 16-Sep-21 the same problem as repeated again and haier service team repeated the same ice melting procedure. At present Haier service team is neither giving any response nor giving any permanent solution .
On 25/07/22 the same above problem is repeated and haier technician visited our house and informed that the motors is burned and the same above mentioned De-frosting problem is not resolved yet and the problem is frequently repeating from the beginning.
This is unfair from Haier side of selling a defective refrigerator to a customer and not providing any solution for the same.
As per the above subject Please replace my refrigerator as early as possible. Was this information helpful? | 
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