Haier India Deep Freezer — Urgent Complaint - Consistent Defects and Malfunctions in Refrigerator

Dear Haier Customer Support,

I am writing to express my extreme dissatisfaction with the performance of the Haier refrigerator that was purchased in 2018. Since the very beginning, the refrigerator has been plagued with defects and malfunctions, causing considerable inconvenience and disruption to my daily life. I am writing to request a prompt resolution to this issue, either by replacing the faulty unit or else I will be forced to escalate the matter further.

Every month, without fail, the refrigerator experiences some sort of malfunction, which results in it not working properly for a good 10 days each time. I have contacted your customer support team numerous times, and while they have been helpful in resolving the issues temporarily, the same problems keep recurring. The refrigerator is clearly defective, and it is unacceptable for such a reputable brand to have sold a faulty product.

As a loyal customer, I expected a higher level of quality and reliability from Haier appliances. The constant breakdowns have not only caused great inconvenience to my family and me, but have also resulted in significant financial losses due to spoiled food and wasted energy. I have been patient, allowing your service technicians to address the issues; however, it has become apparent that this particular unit is beyond repair.

In light of these persistent problems, I kindly request that Haier either replace the defective refrigerator with a new, fully functional unit or provide a full refund. I believe this is a fair and reasonable request considering the inconvenience and financial burden that I have been subjected to due to the defective product.

If I do not receive a satisfactory resolution within the next 10 business days, I will have no choice but to escalate the matter further by filing a formal complaint with the relevant consumer protection agency and seeking legal advice.

I look forward to your prompt response and a swift resolution to this matter. There are multiple complaints already raised with your customer support team under the email ID reshma.[protected]@gmail.com. So, please gather all the product related information already shared.

Sincerely,

Reshma