Haier India — Refrigerator with defective Gate

Address:Jaipur, Rajasthan

In this regard I recently sent a mail to customer care, but no response. Extract of the mail is given below for your reference: - "Dear Sir We have bought one freeze: Model- HRD-2455PM-HSCP-A0046 from M/s CHANDRA ENTERPRENEURS PVT LTD, JAIPUR vide bill no.V-260 date[protected], delivery received on 13-10-13 The freeze was delivered by company. After unpacking the freeze we observed one scratch/dent on door, which was informed to dealer immediately. He told that some one from customer care will visit us, we can show him the same. Next day one person visited our home for demo/installation of the freeze, we also shown him the same defect. Please refer complain no. [protected] for the same. We have been confirmed by your representative that they will replace the door. After our follow up on 19-10-13 with customer care online after 2-3 day some one again visited us with a door which was not matching with the equipment colour bought by us. We refused to accept the same and asked him to replace with right part he did not responded properly. after then When we asked him to replace the freeze, he told us to contact the dealer. Dealer insisted us to accept the different colour door but we are not ready to accept since we paid for good piece. then your representative discussed with his senior and took a photograph of the freeze and confirmed us the he will return with right door. Today after more than 20 days there is no positive response. We consider it serious fault on your part and request once again to address the issue properly else we will knock consumer court for justice. Awaiting your positive reply."
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