Happyfares.in — Refund not processed when flight is cancelled by airlines

My flight was cancelled by the airlines(Spicejet) and airline has confirmed that they have refunded the amount to Happyfares but its been more than a month and happyfares is not refunding the amount.
They are just delaying and give the same response everytime that they didnt get refund from airlines.
I booked 2 tickets, 1 through happyfares and 1 through makemytrip, i got refund from makemytrip within 3 days while from happyfares they dont want to refund it seems.
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Dear Aayushi, We are extremely sorry to know that you had to wait longer than a normal timeline for a refund. As per the recent phone conversation with our executive we are glad to know that you have received the refund. We look forward to serve you in future with better service to earn the 5 star rating from you. We truly appreciate your patience and understanding.

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