[Resolved] Havells — Misbehave by service engineer

balwantkumar2

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 201010
Website:	www.havells.com

Dear sir

I have purchased a geyser of 25 litres from value plus, vaishali store on 23.10.2016. The installation of the same was allocated to mr. Rahat mobile no. [protected] against call number fj232746.

The guy visited my residence at 27.10.2016 and installed the same. I want to put to your notice that he misbehaved with my wife and talked improperly.
He even charged rs. 100 for removal of some fasteners already embedded in the wall.

I have always rated your company very highly but the behavior by your service engineer has severely dented the image of your company in my eyes.

Request you to please take strongest of action against the guy so that he will change his behavior against the customers in future.

Awaiting your early revert in this matter.

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Dec 3, 2016

Complaint marked as Resolved

Verified Support

Oct 28, 2016

Havells India Customer Care's response Dear Sir (balwantkumar2),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,
Team Havells

Verified Support

Nov 02, 2016

Havells India Customer Care's response Dear Sir (balwantkumar2),

We hope your concern is resolved. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells