[Resolved] Havells — Poor service

san.kapoor

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	havells

Hi

I have registered one complaint FI013616 on 1st of Sep for not working of new ceiling fan. I was told that the Engineer would visit my place in 24 - 48 hours but that never happened and after my 2 more reminders one Engineer land up on 5th Sep but he did not had the required tools.

I was told that he would arrange the tools and come back next day. Today it is 4th Day and I have not heard anything!

On calling your customer care, I do not get any feedback and when asked to transfer the call to senior executive my call was disconnected twice. I suppose Seniors are too busy...

I am highly dis appointed to see such a bad services from a company like Havells!

I hope some senior from company read this mail and address the problem quickly.

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Nov 3, 2016

Complaint marked as Resolved

company changed the fan. Although they still took 4 more days to resolve.

Verified Support

Sep 09, 2016

Havells India Customer Care's response Dear Sir (san.kapoor),

Regret that you are facing an issue with your ceiling fan. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Havells

Verified Support

Sep 16, 2016

Havells India Customer Care's response Dear Sir (san.kapoor),

We hope your concern is resolved. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells