HDFC Bank — ACH Charges

suman04040

from New Delhi, Delhi

Sep 26, 2022

Address:

Noida

Hi
i have a salery account with HDFC Bank. I have sufficient balance in my account. I have been charged ACH debit return charges of 531 second time. I have called customer care and they told me that this amount is deducted due to paymrnt bounce. i have never been informed that this would be charged due to lack of funds.
Pleaee help me resolve this issue. I will close my account if t is not returned to me. Pleaee i request to refund my amount as soon as possible.

Regards
Mr Suman Verma

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HDFC Bank customer support has been notified about the posted complaint.

Sep 30, 2022

Updated by suman04040 Hi Sushil,

How are you? As per our telephonic conversation you have threatended me to accept that it was my mistake for the deduction and if i do not accept that it was my mistake i should forget about the deduction and bank won't refund it. As this is salery account, I suppose i can have the privilege of zero balance.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2022

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and details of the charges for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance