[Resolved] HDFC Bank — ach debit return charges deducted without intimation.

dilipprasad

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 410501

I have salary account with hdfc bank. I have started sip in mutual funds. But due to some reason, i could not maintain sufficient balance on Jan 2019.
I have been charged Rs 2950 on 21 Jan 2019 in the name of ach debit return charges of.
For which I have not even received any intimation either through email, sms or call from the bank before deductions.

I mailed to [protected]@hdfc.com on 22 Jan But did not get even an acknowledgment for my mail, Then visited Branch office to complain personally
But they also did not help. They say I have to talk to customer care and after many efforts I could connect with customer care no But It did not allow me
to talk with any customer care executive. So, finally writing you.

So, request you to look into this matter on urgent basis and do the needful in getting my money back, as soon as possible.

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Feb 16, 2019

Complaint marked as Resolved

I got a call from the bank and she said after deducting the GST, remaining amount will be returned to my account and within few days amount transferred to account.

HDFC Bank customer support has been notified about the posted complaint.