[Resolved]  HDFC Bank — Amount deduction from credit account

Address:560017

Hi hdfc credit team,

Hi

I have just try to pay the premimum of my hdfc progrowth plus policy 18169105 through my hdfc regallia credit card(55XXXXXXXXXX6812).

The thing is that all transaction was failed, I have try more that 8 or 9 attempts to make successfull, but all was failed.

I have all got mails for unsucessfull transaction, but when I have check my credit card account it is showing to me 201176.26 Rs Total Outstanding Authorization Amount .

please reimburse these amount into my credit card account asap.
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May 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2016
HDFC Bank Customer Care's response
Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance
Jan 04, 2017
Updated by Manoj Shishodia
Hi,

PFA the details

Name Manoj Singh

Card details

552260XXXXXX6812

contact [protected]
Complaint comments 

Comments

Dear Sir
From my A/c no [protected] debited Rs.953.48 as AMB charges and from another A/c No [protected] debited Rs.1396.43 as AMB .
What is all that these are my salary A/c and at the time of A/c opening it is told to me that these are zero balance A/c so why these charges are deducted without prior notification to me
F#ck this choor bank fraud bank no employees are helping for this and managers are frauds no help telling close account and no refund it seems for salary account

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