[Resolved]  HDFC Bank — Bank charging credit card membership fees twice

Website:

www.hdfcbank.com/

HDFC Bank has a policy of reversing the membership fee (Rs. 448.32) of a credit card if Rs. 50, 000 is spent in the following 12 months. Though I hold a free membership credit card with HDFC (**** **** **** 8007), I was once charged with membership fee (Oct'13). After several escalation they admitted the fact that the card shouldn't have been charged with membership fee and assured that the fee would be reversed back if I spend Rs. 50, 000 in the next 12 months. I spent the said amount in the next 12 months and the fee was reversed on Nov'14. Now, HDFC bank charged the same amount again saying that they could find the original debit against the credit made on Nov'14 and hence re-debited the same on my credit card. According to them the credit made on Nov'14 was inadvertent!! I have a reference mail ('HBL=[protected]' ([protected])) wherein I had the discussion with HDFC against the membership fee charged on Oct'13 (PFA image). Yet, they say they could find the original transaction where the membership fee was charged!! Being a financial institution, playing with customers money is the least we expect. It would be my request to consumer forum to look into this fraud and help us to seek justice against the same.