[Resolved] HDFC Bank — Banking harassment

bishwajit pauk

from Siliguri, West Bengal

Address:

Darjeeling, West Bengal, 734005

On Dt 29th Nov 2016 I have visited SF road, Siliguri HDFC bank branch to deposit some amount in to my saving account. After almost 2 1/2 hrs of waiting when my turn came, the cashier/other staffs told me that as my account is a salary account I could not deposit any money into it.

But I receive sms from Bank that my account already converted into savings account long ago, and bank deducts maintenance charges when account balance reduced to its minimum level.

Bank staffs send me to one lady to share my issue to her but in vein.

is this the right way to provide customer service to any customer?
I have showed all prof of SMS which I got from HDFC bank related to this but it seems bank staffs just done want to understand anything.

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Jan 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience that may have been caused and are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your account details, complete branch details, issue details and registered contact details. Please mention the reference Id TTU[protected] in the subject line and our concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance