[Resolved]  HDFC Bank — Call from HDFC Life person regarding termination of Policy No. 01539732

I got a call from a HDFC Life person([protected]) saying that my policy no. 01539732 HDFC Classic Assured Life policy for which I paid 1st premium of Rs 50000/- on March 1st 2013 and didnot pay the later premiums, will get terminated. In order that it be revived, I have to phone up Mr. Rajiv Shukla (mobile no. [protected]) in Mumbai HDFC Life head office who is Customer Liason manager and he will do the needful to revive it. When I phoned this number of Rajiv Shukla, that person said because you only paid 1 premium, , this policy will be terminated and you will be getting Rs5000/- back or You have to go for 1 of the 2 options to get back your total money. Option1: Pay all premiums till date (Rs 4 lakhs plus 45000 late fees) and activate it.
or Option 2.: Take a new policy from another Insurance company by paying 1 lakh after he puts a request on IRDA portal and it gets accepted and the name of the new insurance company willing to make the policy for 1 lakh comesup. Then this amount has to be paid online and this new policy will then be linked up to this HDFC Life poilcy that is going to be terminated and then a reqiust for premature payment withdrawal can be put and I will get around an amount of Rs. 2 lakhs few thousands after 90 days of taking this new policy from another insurance company. I then asked me to connect with a Delhi HDFC LIfe Branch Manager near my Locality to personally meet and do all this but Mr. Rajiv Shukla said it is not possible to do from branch offices in Delhi, only he from the Head office in Mumbai can do this otherwise let the policy go for termination by 6pm today. I request HDFC Life Delhi office to look into this as my residence is also in Delhi and help me to get my invested money back.
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Oct 29, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2021
HDFC Bank Customer Care's response
Dear Customer,

As your query pertains to HDFC Life, please email your query to [protected]@hdfclife.com for better assistance. -Anay

-Anay
HDFC Bank Customer Assistance
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