[Resolved]  HDFC Bank — Cash Withdrawal Issue

Address:

Bhavnagar, Gujarat, 364001

To Whomsover it may concern,

My name is Nilesh Gohel and I hold an NRE and an NRO accounts with HDFC Bank, Bhavnagar, Gujarat.

I was not able to withdraw any money from the bank as the bank was closed for WITHDRAWAL yesterday on 22-Nov-2016. When inquired to bank staff, they said bank does not have any money and withdrawal is closed for the whole day on Tuesday. No withdrawal was allowed by cheque or exchange with old currency notes.

When requested to log a complaint, they denied and told to come next day on 23-Nov.

I visited bank today (23-Nov), they still said bank has no money for withdrawal.

As per RBI guidelines, all the banks are given enough money for their customers to withdraw as per daily limits but this particular bank does not even have a single rupee for withdrawal.

I am trying to find out the root cause of this situation. This is creating a big hassle in common man's life. Especially, when NRI customers like me who are visiting India for a shorter period of time, we are in big trouble without have any money in hand.

In addition to above situation, HDFC bank has never opened their ATMs for their customers since the demonetization was declared.

We have some other banks in bhavnagar, but they do have their ATMs operating well and their bank branches are also letting customers withdraw money.

I contact RBI Mumbai branch and I was told to contact Mr. Rao at following mobile numbers: +91 [protected] and +91 [protected]. After trying to reach one of these numbers for almost 20 minutes, I was lucky to talk to Mr. Rao and he advised me to drop an email to above mentioned email address.

I hope this situation will be reviewed and some action will be taken.

You can contact me at following phone or email address: [protected]@gmail.com

Thanks,
Nilesh Gohel
USA Contat Number: +[protected]