HDFC Bank — Change of OTP from mobile to email

vineetverma1208

Sep 9, 2022

Address:

ludhiana

Dear Sir -- I am outside India and had requested OTP to be sent on my email rather than on mobile. I called up customer service and its still not done. Pls help me here get OTP on my email rather than mobile pls.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2022

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused to you. We would like to confirm that for all resident customers One-Time Password is sent on registered mobile number only for security reasons.

-Ajay
HDFC Bank Customer Assistance

Sep 11, 2022

Updated by vineetverma1208 Ajay -- am not getting OTP on my phone since I am not in India. I understand security reasons but why cant you send it to the registered email. That is my ask. Pls change the settings to send OTP to my email and confirm pls.

I am anyway also taking this up on social media