HDFC Bank — Cheating & unethical practice of charging annual fees for lifetime free credit card

Address:HDFC bank Shyambazar Kolkata

HDFC bank cheats the gullible customers by charging Rs 3000 annual charges for the Life time free credit cards issued to their customers. I am using HDFC bank for the last 25 years so they gave me a life time free Regalia credit card ( [protected]) last year. This year in July 2023 statement they charged me Rs 3000 towards annual renewal . I fail to understand who gave the rights and authority to HDFC bank to charge me such annual fees for which I have never agreed in the first place. This is simply Cheating & HDFC should be charged under Section 420 of IPC for Cheating its gullible customers out of their hard-earned money. Shame on you HDFC bank that you have to resort to such UNETHICAL PRACTICES. This puts down the practices adopted by the private banks in India under scrutiny as they can go to any extend to boost their bottom line.
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HDFC Bank customer support has been notified about the posted complaint.
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Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance
Dear Customer,

We wish to confirm that in appreciation of your relationship, we have reversed the membership fee of Rs. 2500.00 excluding GST and the same will reflect in your upcoming statement. Also, we have converted your existing HDFC Bank Regalia Credit Card ending 1080 to a lifetime free card. Going forward, no membership fee will be levied on the card account.

-Vinay, Service Manager
HDFC Bank Customer Assistance

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