[Resolved] HDFC Bank — Close my card permanently

Niket Kulshreshtha

from Agra, Uttar Pradesh

Address:

201005

This is regarding my credit card (Last 4 digits : 9184)
This is very disappointed for me as i had temporary blocked my credit before permanently blocking on 28th nov 2016, i had sent destroyed card to your chennai office with a written letter with it, i also received a call from you hdfc[protected] on 17th dec for final verification for permanently closing of my credit card. I called today to confirm the final status of my card so your call center staff told me that your card are inactive for uses. I don't now how it can be possible if i had sent you the written letter as per your requirement with and my card already blocked from you by 28th november so how it can be show inactive in your system after 23 days of my blocking. This exactly showing the poor working of your operational staff or somebody if looking for some misuse of my card from your end so take this request of priority for permanent closer as my annual fees is due on 4th jan 2017 which is don't want to pay you unnecessarily.

Regards
Niket kulshrestha
[removed]

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Dec 27, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by Niket Kulshreshtha MY COMPLAIN NOT YET RESOLVED BY HDFC BANK

Verified Support

Dec 26, 2016

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your HDFC Bank credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

Dec 27, 2016

Updated by Niket Kulshreshtha Dear Sir,

Request you to take it on priority as i am getting fraud call from [protected] in the same regards where the person is asking my confidential details to open my email.