HDFC Bank — Closure of account - clearance from loan department

Address:

A-504, Shivani Flats, Near Mother's Schoo, Off Gotri Road, Vadodara 390 021

SB A/c No.[protected] - I had visited one of your branch for closure of my mother's SB A/c, as she is no more. I was advised to write an application. Today, I visited the home branch along with letter, death certificate and copy of my identity. I was told that the loan department has not issued clearance for the loan I had taken.
I am at a loss, as the loan taken for purchase of electronic items has already been repaid. If you are giving loan at the store itself, what stops you from issuing clearance, when the loan amount is paid along with interest.
Due to this inefficiency of your organisation, I am being made to run from post to post for no fault of mine.
You are requested to look into the matter and issue clearance from your loan department and carry out the procedure for closure of my mother's SB Account.