[Resolved]  HDFC Bank — Complain about Loan Department (Loan Application Number[protected]

Address:	New Delhi, Delhi, 110027
Website:	www.hdfcbank.com

Hello Team,

I have applied for personal loan almost a month back. Initially, the verification process was delayed due to leniency from Sunita from HDFC Sales Team. After never-ending delay, the loan was approved on Monday - 30th May 2016 12:35 PM. However, so far I did not hear anything about Interest rate or file charges.

When I called customer service, the lady called Priyanka was narrating stories than referring to my concerns when I said I will decline suddenly she was active and said, I am processing the cancellation of Loan. I think she is only trained to cancel loan request and not to answer/resolve customer queries. Finally, a supervisor gave me Navneet Rai's phone number ( [protected]) and when called, Navneet was travelling and asked to call back after 30 mnts and later he did not pick calls.

When I have written an email to customer care, they asked me to provide end number of details which could have been tracked using the loan account number and further, I have written email from my HDFC net banking Id.

Today, I have received a message that complain has been registered and the bank will get back to me in 5 working days. The complain number shared is DELR[protected].

My concern is if the loan is approved why there is no call for interest rate discussion and why I am not getting the loan amount in my account. I was not at all informed about the delay.

Thanks & Regards,
Timsy Jethy
Mobile Number [protected]