HDFC Bank — Complaint about Refund from Amazon which is Not Processed by HDFC bank

Dear Team,

This complaint is regarding a Refund amount of INR 1499/- from Amazon India which is still not processed by HDFC bank and is not getting reflected in the unbilled section of my credit card.

The refund was processed on 18 November, 2023. The refund reference number as provided by Amazon is[protected].

Amazon is stating that since the transaction is successful from their end, they will not be able to provide any further assistance in this case.

PFB the communication from Amazon:

“
Hello

This is to confirm that refund for Rs.1, 499.00 has been successfully processed on Saturday 18 November 2023 at 11:36 AM and the amount should reflect in your account

Refund Reference Number[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. you can fill charge dispute form/ HDFC Bank Complaints you should get refund in your account within 5 working days if there is any concern you please contact with bank. we are not able take any action on this transaction as refund successfully process

I hope this helps. We look forward to seeing you again soon.

Thanks for contacting us.

Warmest regards,
mamta

Amazon.in
“

Kindly do the needful and help me in getting the refund at the earliest.

Thanks and Regards,
Chirag Ganguli