[Resolved]  HDFC Bank — Complaint on bank account phishing

Website:

netbanking.hdfcbank.com/netbanking

COMPLAINT ON BANK ACCOUNT PHISING

Ref: Complaint No. MUMP[protected]

On 29/11/2022- 16.50 Hrs, I received a phone message (FROM [protected]) to update my KYC from the HDFC Team, or the Net Banking will be barred. immediately I submitted my KYC details online to the Bank Portal and to my surprise I received a message from the bank that a payment of Rs. 50, 000/- was made to DAKSHIN GUJRAT VIJ C . I am not aware who this beneficiary is and I dont have any relationship with the beneficiary. The message from the bank is as below.

[protected][protected][protected][protected]--
Dear Customer,

Thank you for using HDFC Bank NetBanking for payment of Rs.50, 000.00 from A/c XXXX6826 to DAKSHIN GUJRAT VIJ C

As a thank you gesture from us, go ahead and enjoy this offer http://bit.ly/HDFC_Doc

For more details on the transaction, please contact the nearest bank branch or call PhoneBanking. For any queries E-mail us by visiting http://www.hdfcbank.com/services

If you have not done above transaction, please immediately call on [protected] to report such transaction.

Regards,
HDFC Bank

(This is a system Generated Mail and should not be replied to)
[protected][protected][protected][protected][protected]-

Immediately after recieving the above message, I made complaint to the to the Bank and requested them to stop the transfer of funds to the above anonymous account. Now the HDFC Bank has still not reverted to my complaint nor refunded the amount of Rs.50000/- which is illegally taken away from my account.